FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
1. What are the standard check-in and check-out times? The standard check-in time is from 2:00 PM (14:00) onwards, and the check-out time is before 12:00 PM (noon). Early check-in or late check-out can be requested at the 24-hour front desk, subject to room availability.
2. How far is the hotel from Chimelong Safari Park and other theme parks? The hotel is exceptionally well-positioned for Chimelong visitors. It is only a short drive (typically 5 to 10 minutes) to the Chimelong Safari Park, Chimelong International Circus, and Chimelong Water Park, making it a highly convenient base for families.
3. Does the hotel offer breakfast, and what are the options? Yes, the hotel features a bright, on-site restaurant serving a comprehensive daily breakfast buffet. Guests can enjoy a wide variety of both authentic Chinese (including local Cantonese dim sum and congee) and Western breakfast staples.
4. Is there parking available for guests? Yes, the hotel provides parking facilities for guests. It is highly recommended to contact the front desk in advance if you are arriving with a private vehicle to confirm parking availability and any associated fees.
5. What is the nearest metro station to the hotel? The hotel is situated along National Highway 105 in the Dashi Subdistrict. The closest major metro access is typically the Dashi Station (Line 3) or Hanxi Changlong Station, both of which are a very short and inexpensive taxi ride away.
6. Does the hotel have a fitness center or swimming pool? The hotel features a well-equipped, modern fitness center allowing guests to maintain their workout routines. However, it does not have an on-site swimming pool.
7. Are there self-service laundry facilities available? Yes, one of the most highly praised amenities is the 24-hour self-service laundry room. It is equipped with commercial washers and dryers, which is incredibly convenient for families on multi-day trips or business travelers on extended stays.
8. Are pets allowed at ECHIC Hotel? To maintain the highest standards of cleanliness and accommodate guests with allergies, the hotel generally does not allow pets, with the exception of certified service animals.
9. How far is the hotel from Guangzhou South Railway Station? Guangzhou South Railway Station is located in the Panyu District and is approximately a 15 to 20-minute drive from the hotel, depending on traffic conditions on National Highway 105.
10. How far is the hotel from Guangzhou Baiyun International Airport? The airport is located about 45 to 60 minutes away by car or taxi. Guests can also utilize the metro system, which requires a short taxi ride to the nearest station followed by a direct train transfer to the airport.
11. Are the guest rooms equipped with smart technology? Yes, the 131 guest rooms are designed with a modern, minimalist aesthetic and feature smart room controls. Guests can easily manage lighting, temperature, and blackout curtains using intuitive in-room smart panels.
12. Does the hotel provide luggage storage? Absolutely. The 24-hour front desk offers complimentary luggage storage services for guests who arrive before their room is ready or who have a late flight on their day of departure.
13. Is Wi-Fi free and available throughout the property? Yes, complimentary, high-speed Wi-Fi is available in all guest rooms, the lobby, the restaurant, and the meeting spaces, ensuring you stay connected for work or streaming.
14. What dining options are available besides breakfast? The hotel’s restaurant and private dining areas serve authentic, fresh Cantonese cuisine. Additionally, guests can purchase refreshing bubble tea, light snacks, and beverages in the lobby area after a long day at the theme parks.
15. Can I request an extra bed or a baby crib? Requests for extra beds or baby cribs are subject to room capacity and availability. It is highly recommended to contact the hotel directly prior to your arrival to arrange these additions.
16. What is the smoking policy at the hotel? ECHIC Hotel is a 100% non-smoking property indoors. All guest rooms and indoor public areas are strictly smoke-free. Designated outdoor smoking areas are available for guests who smoke.
17. Are there convenience stores or local restaurants within walking distance? Yes, because the hotel is located on the bustling Dashi Section of National Highway 105, guests will find a variety of local eateries, convenience stores, and pharmacies within a short walking distance.
18. Do the rooms have bathtubs? The majority of the smart rooms are designed with modern, spacious walk-in rainfall showers to maximize space and hygiene. If a bathtub is a strict requirement, guests should inquire about specific suite options when booking.
19. What payment methods are accepted at the front desk? The hotel accepts all major payment methods commonly used in China, including WeChat Pay, Alipay, UnionPay, and major international credit cards (Visa, MasterCard, etc.).
20. Does the hotel offer business and meeting facilities? Yes, the hotel caters to corporate travelers with versatile meeting rooms, advanced audio-visual equipment, and comprehensive business center services, including printing, copying, and express courier assistance.